Privacy Policy

Privacy Policy

Privacy Policy for FAJILIBAS

At FAJILIBAS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us through our online platforms.

Information We Collect

We may collect the following information:

  • Full name

  • Email address

  • Mobile phone number

  • Shipping and billing address

  • Payment information (processed securely through our payment providers)

  • Order history

  • Account login details (if applicable)

  • Device information, browser type, and IP address

  • Cookies and website usage data

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Respond to inquiries

  • Send order confirmations and shipping updates

  • Improve our products and services

  • Personalize your shopping experience

  • Send promotional offers and newsletters (only where permitted or with your consent)

  • Prevent fraud and protect our business

  • Comply with legal and regulatory obligations

Payment Information

FAJILIBAS does not store your full credit or debit card information. Payments are processed securely through trusted third-party payment providers that use industry-standard security measures.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with:

  • Payment service providers

  • Shipping and courier companies

  • IT and website service providers

  • Government authorities or regulators when required by law

  • Professional advisers where necessary for legal, accounting, or business purposes

Each service provider is expected to protect your information and use it only for the services they provide to FAJILIBAS.

Cookies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Enhance your shopping experience

You can control or disable cookies through your browser settings, although some website features may not function properly if cookies are disabled.

Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Maintain business records

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes and enforce our agreements

Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where appropriate

  • Withdraw consent for marketing communications

  • Object to or request restriction of certain processing

  • Request a copy of your personal data where applicable

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website or social media pages may contain links to third-party websites. FAJILIBAS is not responsible for the privacy practices or content of those external sites.

Children’s Privacy

Our products and services are not directed to children under the age required by applicable law to provide their own consent. We do not knowingly collect personal information from children without appropriate authorization where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when the updated version is published on our website. We encourage you to review this policy periodically.

FAJILIBAS Return & Refund Policy

  • Return or refund requests must be made within 48 hours of receiving your order.

  • A full unboxing video is required, showing the package being opened from the beginning without any cuts or edits.

  • Refunds or replacements will only be provided if the unboxing video clearly shows a damaged, defective, or incorrect item.

  • Requests without an unboxing video will not be accepted.

  • Items that have been used or damaged after delivery are not eligible for return or refund.

For assistance, please contact FAJILIBAS Customer Support.

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